Although the first trip of Tejas Express, the high-speed train from Mumbai to Goa, started amid much fanfare, the train came back with fewer headphones, damaged infotainment screens and waste strewn all over.
The train was flagged off from Chhatrapati Shivaji Terminus on Monday and returned from Goa on Tuesday.
Although the railway officials had anticipated such things, the extent of damage has left them shocked. They now plan to appeal to passengers to avoid damaging the train.
Capable of running at the speed of 200 kmph, the Tejas Express has several unique features such as automatic doors, 9-inch infotainment screens for each seat, tea-coffee vending machines, vacuum bio-toilets, touch-free water taps in toilet and secured gangway.
At least 12 of the high-quality headphones provided for the infotainment screens are missing, said railway sources. Some screens were found scratched.
A passenger, who travelled on the train the second day, said the train was not properly cleaned. “Toilets too were unclean. Attendants were ignorant. The food was not as good as during the inaugural run,” he said.