When the lights come on and celebrations unfold what guests witness is elegance in motion, seamless events, flawless service and moments crafted to perfection. Yet, behind every grand wedding, international conference or landmark celebration lies a vast ecosystem of event management support staff technicians, decorators, riggers, loaders, drivers and coordinators who get ignored.
During peak events, when hundreds of skilled workers move in and out of the property, labour movement increases exponentially. Traditionally, such teams are left to manage basic needs in makeshift or inadequate conditions. Recognising this often unseen but essential workforce, Taj Cidade de Goa has taken a thoughtful and humane step forward by creating a dedicated space for event support staff to dine with dignity, have access to clean washroom facilities and a space to relax and recharge during large-scale functions.
The newly created “Crew Area” provides a clean, well lit and organised space where Event support staff can sit down for their meals, hydrate and rest between long shifts. Equally important is access to safe drinking water and to hygienic washroom facilities which are well-maintained and easily accessible ensuring basic human needs are met without compromise or discomfort.
Speaking on the initiative, Mr. Ranjit Phillipose, Senior Vice President – Operations, IHCL Goa, said, “True hospitality is defined by how we treat people. The teams working behind the scenes are integral to the success of every event, and it was important for us to ensure they are supported with dignity and respect. Being able to initiate this change and create a meaningful, positive impact on their everyday experience is something we genuinely value and wanted to pioneer.”
Jerry Pinto CEO of Buzz Events a leading Event Management Organisation in Goa welcomes the initiative “Indeed encouraged to see what Taj Cidade de Goa has created for the vendor’s staff and labour here at the Vendor’s Lounge. To be able to have meals in a cleaner and heathier environment with access to clean drinking water and washrooms with dignity is indeed festive cheer.
This initiative is not about charity; it is about respect. It reflects a deeper philosophy that hospitality does not stop at the guest experience, but extends to everyone who contributes to creating it. By ensuring dignity, safety and comfort for event management personnel, Taj Cidade de Goa reinforces a culture of inclusion and empathy within the hospitality ecosystem.
In an industry known for its grandeur, Taj Cidade de Goa’s approach stands out for its humanity. It acknowledges that the success of any large function is built not only on chandeliers and centrepieces, but by the hands that lift, install, manage and execute every detail.
As the hospitality sector evolves, initiatives like these set new benchmarks for responsible luxury. At Taj Cidade de Goa, dignity is not reserved for the stage — it is extended behind the scenes, where it matters just as much and maybe even more.
